Procedure for returning goods
Please ensure the item is unworn, in a saleable condition, this must include all original tags and packaging attached and accompanied by the original sales receipt sent to you in the package. Please note that sale items with a discount of 60% or more are final sale and cannot be returned.
Please fill in details for the items you would like to return in the returns form sent to you with the package. If you have lost the returns form please download form here.
Pack the items safely and attach the DHL Express prepaid returns label included in your parcel to the outside of the box.
Call your local DHL Express to arrange a pick-up or drop-off the parcel to your closest DHL Express pick up point.
If the item returned meets our return terms, any sum debited from your credit or debit card will be re-credited to your account as soon as the goods are received and processed in the shop, excluding the initial shipping cost. Please read our terms for further information or email us at firstname.lastname@example.org
You have the legal right to return your order within 14 working days of receipt of the goods. In this case, any sum debited from your credit or debit card will be re-credited to your account as soon as the goods are received and processed in store, excluding the initial shipping cost. If you want to cancel your order, you will need to follow the procedure set out below within the fourteen days. Before placing an order with www.alexeaglesportingclub.com you must have read and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact our customer service via email at email@example.com before placing your order with us.
Alex Eagle Studio will offer a refund provided that the products are returned unused, unworn, unwashed, unaltered, in perfect and saleable condition, with all original tags and packaging attached and accompanied by the original sales receipt. We cannot accept returns of personalised or special-order items.
Please note that you have a legal obligation to take reasonable care of the items while they are in your possession and we hold the right to deny returns if the merchandise returned does not meet our policy requirements.
Alex Eagle Studio is not responsible for duty reimbursement in the case of international purchases.
When returning items you are strongly recommended to obtain proof of posting or the relevant couriers airway bills and documentation and you are advised to arrange your own insurance. We cannot accept responsibility for parcels lost in transit.
Alex Eagle Studio will cover the return costs for faulty items or items that are damaged in transit to you in which case you should contact firstname.lastname@example.org with photographic evidence. In the case of damage incurred during shipment, we must be notified within 48 hours of delivery in order to process the return.
All sales are final after 14 days of purchase. Returns outside of this period will not be accepted.
Please take care trying on items as all products must be returned in a new and unused condition with all packaging and original tags still attached.
When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box. Please place the shoe box inside another box in order to prevent damage during shipping.
Beauty items must be returned unused, unopened, and in their original packaging otherwise we will not accept them. Please note that fragrance are final sale and cannot be returned due to transport restrictions.
Undergarments & Swimwear
Knickers, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.
Limited-Edition Products (including Antiques) and Books
As these items are highly collectible, please only remove the protective cover and packaging once you are certain that you wish to keep them.
Technology products should be returned in the original packaging.
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.
We try to display the colours of our products on our website as accurately as possible but please note that photography can sometimes alter the colour of items. Also as computer monitors, tablets and mobile devices vary, we cannot guarantee that colours will be exactly as they appear on your device.